{"id":255,"date":"2026-07-20T10:51:03","date_gmt":"2026-07-20T08:51:03","guid":{"rendered":"https:\/\/patshow.fr.nf\/pat-informatik\/?page_id=255"},"modified":"2026-07-27T07:34:45","modified_gmt":"2026-07-27T05:34:45","slug":"support","status":"publish","type":"page","link":"https:\/\/pat-informatik.fr\/?page_id=255","title":{"rendered":"\u00c0 distance"},"content":{"rendered":"\n<meta charset=\"UTF-8\">\n  <title>Support \u2013 Patrick Assistance Informatique<\/title>\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1\">\n  <style>\n    body { font-family: Arial, sans-serif; margin:0; padding:0; line-height:1.6; }\n    .hero { background:#8ed1fc; color:#fff; padding:40px 20px; text-align:center; }\n    .hero h1 { margin-bottom:10px; }\n    .btn-group { margin-top:20px; }\n    .btn { display:inline-block; margin:5px 10px; padding:10px 20px; border-radius:4px; text-decoration:none; font-weight:bold; }\n    .btn-primary { background:#ffb300; color:#000; }\n    .btn-secondary { background:#ffffff; color:#1f4f7b; border:1px solid #fff; }\n    .section { padding:30px 20px; max-width:1000px; margin:0 auto; }\n    .section h2 { margin-bottom:15px; }\n    .columns { display:flex; flex-wrap:wrap; gap:20px; }\n    .card { flex:1 1 250px; border:1px solid #ddd; border-radius:6px; padding:15px; }\n    .card h3 { margin-top:0; }\n    .hotline { background:#c62828; color:#fff; padding:30px 20px; text-align:center; }\n    .hotline h2 { margin-bottom:10px; }\n    .hotline .btn { background:#ffffff; color:#c62828; border:none; }\n    .grey { background:#f5f5f5; }\n    .list-buttons a { display:inline-block; margin:5px 10px; padding:8px 16px; border-radius:4px; background:#1f4f7b; color:#fff; text-decoration:none; font-size:0.9rem; }\n    .footer { font-size:0.85rem; color:#555; padding:20px; text-align:center; border-top:1px solid #ddd; margin-top:30px; }\n    @media (max-width:768px) {\n      .columns { flex-direction:column; }\n      .hero { padding:30px 15px; }\n    }\n  <\/style>\n\n\n\n  <!-- HERO -->\n  <header class=\"hero\">\n    <h1>Assistance Informatique \u2013 Support &amp; D\u00e9pannage<\/h1>\n    <p>Une aide rapide, professionnelle et adapt\u00e9e \u00e0 tous vos besoins.<\/p>\n    <div class=\"btn-group\">\n      <a href=\"#tickets\" class=\"btn btn-primary\">Ouvrir un ticket<\/a>\n      <a href=\"#hotline\" class=\"btn btn-secondary\">Hotline urgence 0899<\/a>\n    <\/div>\n  <\/header>\n\n  <!-- SERVICES -->\n  <section class=\"section\">\n    <h2>Services d\u2019assistance informatique<\/h2>\n    <div class=\"columns\">\n      <div class=\"card\">\n        <h3>\ud83d\udda5\ufe0f D\u00e9pannage PC \/ Mac<\/h3>\n        <p>Probl\u00e8mes syst\u00e8me, lenteurs, erreurs, optimisation compl\u00e8te de votre ordinateur.<\/p>\n      <\/div>\n      <div class=\"card\">\n        <h3>\ud83d\udee1\ufe0f Virus \/ Malware<\/h3>\n        <p>Nettoyage complet, suppression des logiciels malveillants, s\u00e9curisation de votre syst\u00e8me.<\/p>\n      <\/div>\n      <div class=\"card\">\n        <h3>\ud83d\udce1 Internet \/ Wi\u2011Fi<\/h3>\n        <p>Diagnostic r\u00e9seau, coupures, lenteur, configuration de votre box et de vos appareils.<\/p>\n      <\/div>\n      <div class=\"card\">\n        <h3>\ud83d\udda8\ufe0f Imprimantes \/ scanners<\/h3>\n        <p>Installation, configuration, r\u00e9solution des erreurs d\u2019impression et de num\u00e9risation.<\/p>\n      <\/div>\n      <div class=\"card\">\n        <h3>\ud83d\udce6 Installation de logiciels<\/h3>\n        <p>Installation et configuration de logiciels (Office, antivirus, outils professionnels, etc.).<\/p>\n      <\/div>\n      <div class=\"card\">\n        <h3>\ud83c\udf10 Assistance \u00e0 distance<\/h3>\n        <p>Prise en main \u00e0 distance via AnyDesk pour un d\u00e9pannage rapide sans d\u00e9placement.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- HOTLINE -->\n  <section id=\"hotline\" class=\"hotline\">\n    <h2>\ud83d\udd25 Hotline Informatique \u2013 D\u00e9pannage imm\u00e9diat<\/h2>\n    <h2>\ud83d\udd25 EN COURS<\/h2>\n    <p><strong>Num\u00e9ro surtax\u00e9 : 0899 XXX XXX<\/strong><br>Tarif : 0,80 \u20ac\/min + prix appel<\/p>\n    <p>Pour les urgences : PC bloqu\u00e9, virus, Internet coup\u00e9, imprimante en panne.<br>\n       Intervention imm\u00e9diate, sans rendez\u2011vous.<\/p>\n    <a href=\"#\" class=\"btn\">D\u00e9clarer un appel hotline<\/a>\n  <\/section>\n\n  <!-- OUVRIR UN TICKET -->\n  <section id=\"tickets\" class=\"section grey\">\n    <h2>Ouvrir un ticket de support<\/h2>\n    <p>Choisissez le formulaire adapt\u00e9 \u00e0 votre demande. Chaque ticket est trait\u00e9 dans notre syst\u00e8me GLPI avec suivi et historique.<\/p>\n    <div class=\"list-buttons\">\n      <a href=\"https:\/\/patshow.fr.nf\/glpi\/marketplace\/formcreator\/front\/formdisplay.php?id=2\" target=\"_blank\">Demande d\u2019assistance informatique<\/a>\n      <a href=\"https:\/\/patshow.fr.nf\/glpi\/marketplace\/formcreator\/front\/formdisplay.php?id=1\" target=\"_blank\">Assistance \u00e0 distance \u2013 Chrome Remote Desktop<\/a>\n      <a href=\"#\">Urgence \u2013 Hotline 0899<\/a>\n      <a href=\"#\">Demande de devis \/ conseil<\/a>\n    <\/div>\n  <\/section>\n\n  <!-- ASSISTANCE \u00c0 DISTANCE -->\n  <section class=\"section\">\n    <h2>Assistance \u00e0 distance \u2013 Chrome Remote Desktop<\/h2>\n    <p>Si votre probl\u00e8me n\u00e9cessite une intervention directe sur votre ordinateur :<\/p>\n    <ol>\n      <li>T\u00e9l\u00e9chargez Chrome Remote Desktop sur votre ordinateur.(voir Base de connaissances)<\/li>\n      <li>Communiquez votre ID  Chrome Remote Desktop lors de l\u2019ouverture du ticket ou par t\u00e9l\u00e9phone.<\/li>\n      <li>Laissez votre PC allum\u00e9 pendant l\u2019intervention.<\/li>\n    <\/ol>\n    <p>La prise en main \u00e0 distance est s\u00e9curis\u00e9e et id\u00e9ale pour les particuliers comme pour les professionnels.<\/p>\n  <\/section>\n\n  <!-- BASE DE CONNAISSANCES -->\n  <section class=\"section grey\">\n    <h2>Base de connaissances<\/h2>\n    <p>Consultez nos guides pratiques pour r\u00e9soudre les probl\u00e8mes les plus fr\u00e9quents :<\/p>\n    <ul>\n      <li><a href=\"https:\/\/pat-informatik.fr\/?page_id=200\">Installer Chrome Remote Desktop<\/a><\/li>\n      <li><a href=\"\">Nettoyer un PC lent<\/a><\/li>\n      <li><a href=\"\">Diagnostiquer un probl\u00e8me Wi\u2011Fi<\/a><\/li>\n      <li><a href=\"\">Installer une imprimante<\/a><\/li>\n    <\/ul>\n  <\/section>\n\n  <!-- SUIVI GLPI -->\n  <section class=\"section\">\n    <h2>Suivi professionnel via GLPI<\/h2>\n    <p>Chaque demande est enregistr\u00e9e dans notre syst\u00e8me GLPI :<\/p>\n    <ul>\n      <li>Historique complet des interventions<\/li>\n      <li>Suivi du temps pass\u00e9<\/li>\n      <li>Priorisation automatique des urgences<\/li>\n      <li>Notifications email \u00e0 chaque \u00e9tape<\/li>\n      <li>Rapport d\u2019intervention pour les professionnels<\/li>\n    <\/ul>\n  <\/section>\n\n  <!-- MENTIONS L\u00c9GALES -->\n  <footer class=\"footer\">\n    <p>Service d\u2019assistance informatique \u2013 Num\u00e9ro surtax\u00e9<br>\n       Tarif : 0,80 \u20ac\/min + prix appel<br>\n       La surtaxe commence uniquement lorsque l\u2019appel est d\u00e9croch\u00e9.<br>\n       Pat-informatik Assistance \u2013 SIRET XXXXXXXX<\/p>\n  <\/footer>\n","protected":false},"excerpt":{"rendered":"<p>Support \u2013 Patrick Assistance Informatique Assistance Informatique \u2013 Support &amp; D\u00e9pannage Une aide rapide, professionnelle&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-255","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages\/255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=255"}],"version-history":[{"count":34,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages\/255\/revisions"}],"predecessor-version":[{"id":364,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages\/255\/revisions\/364"}],"wp:attachment":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}