{"id":463,"date":"2026-08-24T11:05:35","date_gmt":"2026-08-24T09:05:35","guid":{"rendered":"https:\/\/pat-informatik.fr\/?page_id=463"},"modified":"2026-08-24T11:24:03","modified_gmt":"2026-08-24T09:24:03","slug":"faq-generale","status":"publish","type":"page","link":"https:\/\/pat-informatik.fr\/?page_id=463","title":{"rendered":"FAQ support \u00e0 distance"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\">Comment ouvrir un ticket d\u2019assistance ?<br><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\">Pour ouvrir un ticket, utilisez le formulaire adapt\u00e9 :<br>Demande d\u2019assistance informatique<br>Assistance \u00e0 distance \u2013 <br>Demande de devis \/ conseil<br>Remplissez les champs, ajoutez une capture si n\u00e9cessaire, puis validez.<\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\">Comment suivre l\u2019avancement de mon ticket ?<br><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\">Connectez-vous au portail GLPI, puis :<br>Cliquez sur&nbsp;<strong>\u00ab Mes tickets \u00bb<\/strong><br>S\u00e9lectionnez votre demande<br>Vous pouvez consulter le statut, les messages, les actions et les pi\u00e8ces jointes.<\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\">Comment r\u00e9pondre au technicien ?<br><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\">Dans votre ticket :<br>Cliquez sur&nbsp;<strong>\u00ab Ajouter un suivi \u00bb<\/strong><br>\u00c9crivez votre message<br>Ajoutez une capture si besoin<br>Cliquez sur&nbsp;<strong>Envoyer<\/strong><br>Votre ticket repasse automatiquement en&nbsp;<strong>\u00ab En cours \u00bb<\/strong>.<\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\">Comment envoyer une capture d\u2019\u00e9cran ou un document ?<br><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\">Dans votre ticket :<br>Cliquez sur&nbsp;<strong>\u00ab Ajouter un suivi \u00bb<\/strong><br>Cliquez sur&nbsp;<strong>\u00ab Joindre un fichier \u00bb<\/strong><br>S\u00e9lectionnez votre image ou document<br>Envoyez<br>Formats accept\u00e9s : JPG, PNG, PDF, DOCX, ZIP\u2026<\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\"><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\"><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\"><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\"><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\"><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\"><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-faq-block-for-gutenberg-faq\" style=\"background:#f6f7f7\"><div class=\"question\" style=\"background:none;color:#000\"><h4 style=\"color:#000\"><\/h4><\/div><div class=\"answer\" style=\"background:none;color:#000\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-463","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages\/463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=463"}],"version-history":[{"count":6,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages\/463\/revisions"}],"predecessor-version":[{"id":472,"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=\/wp\/v2\/pages\/463\/revisions\/472"}],"wp:attachment":[{"href":"https:\/\/pat-informatik.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}